Frequently Asked Questions

Shipping Questions:

1. How long will it take for my order to arrive?
We understand your excitement to receive your order! On average, delivery takes 1–4 weeks, depending on your location, courier speed, and customs clearance.

Our standard delivery timeline includes two phases:

  • Processing Time: 2–7 business days for most items.

  • Shipping Time: 5–25 business days, depending on destination and courier.

For Premium Leather Footwear:
Genuine leather flats and heels undergo additional hand-finishing and quality inspection. Please allow 3–12 business days for processing before shipment — quality takes time, and every pair is worth the wait.

We partner with globally trusted carriers such as UPS, FedEx, DHL, and USPS to ensure your orders arrive safely and on time.
For full details on shipping times, carriers, and region-specific delivery estimates, please visit our Shipping Policy page.

2. Can I track my order?
Absolutely! Once your order has shipped, you’ll receive an email with a tracking number. You can also track your parcel anytime through our Track Order page for real-time updates.

3. What is the shipping cost?
Shipping costs are calculated at checkout based on your delivery address and order size:

  • Orders under $99: Flat rate $8.95

  • Orders over $99: Free Shipping

Certain heavy or specialty footwear may include a small additional fee, displayed on the product page.

Sizing Questions:

4. Why do clothing items have different sizing labels?
Some of our products use Asian sizing, as they’re sourced from international ateliers and premium manufacturers. We provide a detailed size chart on each product page for your reference.

If you’re unsure, our support team will gladly help you find your perfect fit.

5. How can I choose the correct size?
Please refer to the Size Chart located on every product page. We recommend measuring yourself according to the chart for the best fit. If you’re uncertain, reach out to support@newlooktrend.com and our team will assist with personalized sizing advice.

Additional Concerns:

6. What if I’m not satisfied with my purchase?
Your satisfaction is our top priority. If you’re not completely happy with your order, please contact us within 30 days of receiving it. Our team will guide you through the return or exchange process.

Please note: Customers are responsible for the return shipping label unless the item is defective or incorrect.

7. Do you offer wholesale or bulk ordering?
Yes! For wholesale or bulk inquiries, please contact our dedicated team at support@newlooktrend.com. Include details about your business or order volume, and we’ll be happy to assist you.

Contact Information:

If you have any other questions, please reach out to our Customer Support Team at support@newlooktrend.com.
We’re here to ensure your shopping experience with Newlooktrend is seamless, stylish, and worry-free.